Microsoft Teams Direct Routing Service for UK Businesses

Yes. Microsoft explicitly states they are not responsible for data backup. Microsoft provides only limited short-term retention (14-93 days). 87% of IT professionals reported experiencing SaaS data loss in 2024. Only 15% of organisations were able to fully recover all their data after a loss incident.

Yes. 50% of small businesses (10-49 employees) reported a cybersecurity breach in 2025. UK small businesses face around 65,000 hack attempts daily, with approximately 4,500 successful breaches. More than a quarter of SMBs say a single cyber attack could put them out of business entirely.

43% of UK businesses experienced a cybersecurity breach or attack in the past 12 months, according to the DSIT Cyber Security Breaches Survey 2025. For medium-sized businesses, this figure rises to 67%. Phishing remains the most common attack type, affecting 85% of businesses that reported a breach.

Default SharePoint settings allow broad sharing. Oversharing is the number one data governance concern for organisations deploying Microsoft 365 Copilot. 80% of organisations are not aware what sensitive data exists in their M365 environment. 64% of IT leaders said governance risks required significant resources to address.

Business Premium (£16.90/user/month) includes Defender for Business, Intune device management, Entra ID P1 for conditional access, and Purview DLP — none of which are available in Standard (£9.60/user/month). For businesses with security concerns, Premium is the recommended tier.