Managed IT Support Built for Growing UK Businesses
Proactive, fully managed IT services with unlimited helpdesk, on-site engineering, 24/7 monitoring, and a dedicated account manager — from £35 per user per month.
Managed IT support provides UK businesses with unlimited helpdesk access, proactive monitoring, patch management, and cybersecurity — for a fixed monthly fee per user. AMVIA manages IT for businesses from 10 to 500 users, with response times under one hour for critical issues and a dedicated account manager who understands your systems.
First response to P1 critical incidents — guaranteed in your SLA.
Measured across our full managed client base in 2024.
Flat-rate pricing with no hidden fees or ticket-limit surprises.
Issues resolved on the first call without escalation.
Everything Included in Your Monthly Subscription
One flat monthly fee covers every aspect of your IT — no hourly rates, no surprise invoices, no ticket limits.
Unlimited Helpdesk Support
UK-based engineers available by phone, email, and live chat during business hours. Out-of-hours support available on our Advanced and Enterprise plans.
24/7 Proactive Monitoring
RMM agents on every device alert our NOC to potential failures before they cause downtime. Disk health, patch status, backup completion — all monitored automatically.
Included Cyber Security Stack
Microsoft Defender for Business, email security, DNS filtering, and patch management all included. Cyber Essentials certification support included at no extra cost.
Microsoft 365 Management
Licensing, provisioning, policy management, and security configuration for your entire M365 tenancy handled by our dedicated Microsoft team.
Scheduled On-Site Visits
Regular on-site visits from a dedicated engineer who knows your business, handles hardware installs, and runs IT health reviews.
Dedicated Account Manager
A single point of contact who owns your account, runs quarterly business reviews, and acts as your virtual IT director.
How We Onboard Your Business
A structured 30-day onboarding process ensures a smooth transition with zero disruption to your team.
Discovery & Audit
We document your entire IT estate — devices, software licences, cloud services, network topology, and security posture.
Agent Deployment
RMM and security agents deployed silently to all devices. Backup configured and first backup completed and verified.
Security Hardening
Conditional Access policies applied, MFA enabled for all users, email security configured, and Cyber Essentials gaps remediated.
Team Introduction
Your team is introduced to the helpdesk, shown how to raise tickets, and given a brief IT security awareness walkthrough.
Business as Usual
Full managed service goes live. Your dedicated account manager schedules your first quarterly business review.
Why Choose AMVIA for Managed IT Support
UK-based specialists delivering measurable results for businesses of every size.
Sheffield-Based, UK-Focused
Our engineering and support team operates from Sheffield. We understand UK compliance requirements, network infrastructure, and the specific challenges facing British businesses.
Accredited & Certified
AMVIA holds Cyber Essentials Plus, ISO 27001, and Microsoft Gold Partner status — giving you confidence that our services meet the highest UK security and quality standards.
1,200+ UK Businesses Protected
We manage IT and security for over 1,200 UK businesses across sectors including legal, finance, healthcare, and professional services. Our track record speaks for itself.
Fast, Responsive Support
Critical issues are responded to within one hour. Our helpdesk is available by phone, email, and portal — with dedicated account managers who know your environment.
Client testimonial coming soon — AMVIA protects over 1,200 UK businesses.
— AMVIA Client
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Frequently Asked Questions
An MSP manages your IT infrastructure and support. An MSSP specialises in cybersecurity — running SOC operations, MDR, and incident response. Only 22% of UK MSPs perform cybersecurity-related activities. AMVIA combines both capabilities for a complete managed service.
49% of UK businesses have a basic cyber security skills gap. The median salary for a UK cyber security role is £55,000, with a 12% premium over equivalent IT roles. For businesses with 10-250 staff, outsourcing typically provides broader expertise at lower total cost than hiring in-house.
Industry standard SLAs include critical issues responded to within 1 hour, standard issues within 4 hours, and low-priority requests within 8 hours. 99.9% uptime guarantees are standard for monitored infrastructure. Always confirm whether SLAs cover response time or resolution time.
Co-managed IT supplements your existing IT team with external specialist support. Your team retains control of day-to-day operations while the MSP provides expertise in areas like cybersecurity, cloud management, or after-hours coverage. This model is ideal for businesses with 50-250 staff whose IT team is stretched.
Managed IT support for UK SMEs typically costs £50-£150 per user per month depending on scope. This usually covers helpdesk, monitoring, patch management, and basic security. Adding cybersecurity services increases costs but protects against average breach costs of £3,550 per incident.
Not Sure What You Need? Let's Talk.
Our solutions engineers offer free, no-obligation IT consultations. We'll review your current setup and tell you exactly what we'd recommend — and why.